How Spotify Balances Employee Autonomy And Accountability

Spotify’s unusual combination of squads, tribes, chapters, and guilds is the organizational infrastructure that underlies the company’s operating model. At first reading, it might sound like just another way to define a conventional organizational matrix in Millennial- and digital-friendly terms. But a closer examination reveals just how different the model really is and why it seems to work so well.

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Written by Michael Mankins and Eric Garton, published by HBR