Leaders must routinely spend time with each members of their team to discuss what they’re working on and how to improve. This infographic by NOBL Collective distills a handful of practices from leading teams, scientific research, and the observations on how to effectively have 1:1s.
The critical gap often missed when it comes to building empathy is confirming one’s understanding of the situation. You can try to put yourself in what you believe to be the other person’s shoes, but you are making an assumption that you know ‘their shoes.’ All you know is how you think you would feel if you were in their situation based on your lived experience, but that does not mean you understand what they think or how they feel. This is where the concept of building empathy as is often discussed does not fully stand up. It does not work if it is one-sided. It does not work if your interpretation, your assumption, is not correct. It takes two to build empathy.
Written by Stacey Nordwall, published by CultureAmp
Guidance — praise and criticism — is the key to being a good boss and building a great team. This interactive session from Goal Summit 2016 will help you understand why feedback is so hard, and how you can get better at giving it, getting it and encouraging it on your team. Presented by author and advisor to Twitter and Dropbox, Kim Malone Scott.
Watch 22 minute talk by Kim Scott, Co-Founder at Candor, Ex-Googler, published by FreshBooks University
If teams practice and are used to top-down communication and way of handling decisions on a day-to-day basis, these patterns will likely become the trained muscle memory for the group and the muscles for speaking up, dissenting, and taking initiative will atrophy. Leaders can follow four meeting practices that will help bring organizational muscles that include the employee’s diverse eyes, ears and voices in shape.
Written by David Marquet, published on Forbes
Sometimes it seems like working in a group is synonymous with conflict. If there’s a notable issue between colleagues, chances are tensions have been mounting for some time. To avoid damaging the team’s ability to work well together, it’s important to address the possibility of conflict directly before it comes to a head. While dealing with conflict is unpleasant for most, five exercises described in this article can help improve a team’s conflict management skills.
Article by NOBL Collective
Whether you’re an extrovert or an introvert, keeping up effective communication within your team is an absolute must. Being a great communicator is important, not only for coaching and giving clear guidelines, but also for building trust and employee engagement. Gallup found that the most highly engaged employees communicate with their managers on a daily basis.